Please note that all orders are shipped from our office in Canada, and any items mailed to foreign countries are subject to customs inspection. We provide customs information on all international packages to help your order clear customs in a timely manner, but any customs delays are out of our control. If you still have not received your order within the estimated delivery time provided for the service you have selected, please e-mail email@example.com.
All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.
Shipping charges will only be refunded in the case that the error was at the fault of Dubleplus.com. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address and the package being returned, the customer will be charged to resend the package to the correct address.